Refund & Return Policy

Refund and return policy.

Starter policy language for handling order issues after Alchemy Labs fulfillment policies are finalized.

Policy details pending

Because these products are research-use-only materials, return and refund rules should be finalized carefully before payment collection begins.

Requests involving missing, incorrect, or damaged items should include the order number, product details, and supporting photos where applicable.

Return eligibility will depend on product condition, handling requirements, and whether the issue can be verified by Alchemy Labs.

Refund handling should be connected to the future payment workflow and reviewed against the final fulfillment policy.

Products should not be returned without prior written authorization once a return workflow is established.